Common Error Solutions
This page provides solutions for the most common errors you may encounter when setting up data connectors in DX.
Error Codes
401 - Unauthorized
Description: Your connection credentials are invalid or have expired.
Common Causes:
- Expired or revoked API token
- Incorrect username/email
- Invalid API key
- Token permissions insufficient
- A firewall is blocking the request
Solutions:
- Verify your credentials are correct
- Check if your API token has expired
- Ensure the token has the required permissions
- Regenerate a new API token if necessary
- Ensure your firewall allows requests with auth headers intact
- Ensure DX’s IP address is whitelisted if needed
403 - Forbidden
Description: Your credentials are valid but you don’t have permission to access the requested resources.
Common Causes:
- Insufficient permissions on the credentials
- Project/workspace access restrictions
- A firewall is blocking the request
Solutions:
- Verify the service account has the necessary permissions
- Check if additional scopes are required
- Ensure DX’s IP address is whitelisted if needed
404 - Not Found
Description: The connection URL or resource path is incorrect.
Common Causes:
- Incorrect base URL
Solutions:
- Verify the base URL is correct
Connection Timeout
Description: The connection to your service is timing out.
Common Causes:
- Firewall blocking the connection
- Network restrictions or proxy settings
- Service temporarily unavailable
- Incorrect base URL format
Solutions:
- Check if your firewall allows outbound connections to our servers
- Verify your network/proxy settings
- Ensure the base URL is correct and accessible
- Contact your network administrator if needed
Getting Help
- Contact DX Support