servicenow_incidents

Details about ServiceNow incidents

source_id Foreign key: Unique identifier of the incident in the ServiceNow system
source_url string: URL pointing to the incident in ServiceNow
number string: Incident number in the ServiceNow system
short_description string: Brief description of the incident
state string: Current state of the incident (e.g., New, In Progress, Closed)
priority string: Priority level of the incident
severity string: Severity level of the incident
urgency string: Urgency level of the incident
impact string: Impact level of the incident
category string: Category of the incident (e.g., Software, Hardware)
opened_at date: Date and time when the incident was opened
closed_at date: Date and time when the incident was closed
resolved_at date: Date and time when the incident was resolved
active boolean: Whether the incident is currently active
opened_by_id Foreign key: ID of the user who opened the incident
closed_by_id Foreign key: ID of the user who closed the incident
resolved_by_id Foreign key: ID of the user who resolved the incident
caller_id Foreign key: ID of the caller (user who reported the incident)
service_id Foreign key: ID of the service associated with the incident
assigned_to_id Foreign key: ID of the assignee (user who assign to the incident)
assigment_group_id Foreign key: ID of the group handling the incident
connection_id Foreign key: Connection ID for the incident.
created_at date: Date and time when the record was created
updated_at date: Date and time when the record was last updated