---
title: "SLAs"
canonical_url: "https://docs.getdx.com/dashboard/slas/"
md_url: "https://docs.getdx.com/dashboard/slas.md"
last_updated: "2026-06-08"
---

# SLAs
DX SLAs allow you to track how your group is performing in various metrics relative to configurable thresholds. SLAs allow your team to create agreements on how you want to work and easily monitor how your team is performing against them.

You can get detailed reporting on how your team is performing relative to your SLAs within the DX Dashboard and via optional alerts sent via Slack/Teams.

![SLA examples](https://docs.getdx.com/assets/images/dashboard/slas-overview.png)

## SLA types



### PR review wait time

Measures time from when a reviewer is requested to when they submit a review (per reviewer). GitHub-only.

**Target:** _N_ hours or days

**Options:**

- Include all review requests (outside-group authors too)
- Ignore approved PRs after 1 / 2 / 3 approvals
- Ignore weekends (count weekdays only)
- Ignored terms in title
- Ignored repositories
- Ignored labels

### PR staleness

Flags PRs with no meaningful activity (commits, reviews, comments, status changes) for longer than the threshold.

**Target:** _N_ hours or days of inactivity

**Options:**

- Ignore weekends (count weekdays only)
- Ignored terms in title
- Ignored repositories
- Ignored labels (GitHub/GitLab)

### PR size

Measures PR size by lines of code (additions + deletions) to keep reviews fast.

**Target:** _N_ lines of code

**Options:**

- Ignored terms in title
- Ignored repositories
- Ignored labels (GitHub/GitLab)
- Ignored files (GitHub; requires GitHub Files connector)

### PR cycle time

Measures time from PR open to merge.

**Target:** _N_ hours or days

**Options:**

- Ignore weekends (count weekdays only)
- Ignored terms in title
- Ignored repositories
- Ignored labels (GitHub/GitLab)

### PRs in progress

Measures how many open PRs an IC has simultaneously.

**Target:** _N_ PRs in progress

**Options:**

- Ignored terms in title
- Ignored repositories
- Ignored labels (GitHub/GitLab)

### Issue cycle time

Measures from when an issue is started (“In Progress”) to when it is closed.

**Target:** _N_ hours or days

**Options:**

- Ignore weekends (count weekdays only)
- Ignored terms in title

### Issues in progress

Limits how many “In Progress” issues an IC can own at once.

**Target:** _N_ issues

**Options:**

- Ignored terms in title

### Custom

DX supports creating [Custom SLAs](https://docs.getdx.com/dashboard/custom-slas/), which can be created to track custom metrics based on SQL query results.



## Enable SLAs

To enable SLAs for your group:

1. Go to **DX** -> **Dashboard** -> **SLAs**.
1. Click **Enable** next to each SLA you want to set up.
1. Enter the thresholds your team has agreed on specific to the SLA you are setting up.
1. Click **Enable**.

## Edit/disable SLAs

To edit or disable an SLA for your group:

1. Go to **DX** -> **Dashboard** -> **SLAs**.
1. Locate the SLA you wish to edit or disable and click the **•••** button on its right.
1. Click either **Edit** or **Disable**.

## Alerts

One of the most useful features of SLAs is the ability to automatically alert your group of SLA violations via Slack and Microsoft Teams. This allows your team to keep tabs on how they are performing relative to their agreed thresholds, transparently and in a timely manner.

To configure which SLAs send alerts, select the **Send alerts** checkbox when editing an SLA.

To configure how alerts send for your group:

1. Go to **DX** -> **Dashboard**.
1. Click the **Alerts** button in the top-right.
1. Select which channel you want DX to send alerts to.
1. Set up your alert schedule by choosing an alert time and frequency.
1. _Optional_ - Add additional recipients who will get copies of the alerts as a DM.

## FAQs



### How do SLAs relate to Frontline?

SLAs replace the previous group alerting functionality that existed in Frontline. All of the same functionality is present, but now made more powerful and accessible.

If you were previously using Frontline, your settings have been carried over and converted into SLAs, so your team's workflow shouldn't be impacted.

### Is an additional Slack/Teams app required to be alerted about SLAs?

As part of SLAs, DX has sunset the standalone "DX Frontline" app for Slack and MS Teams. Going forward, group and personal alerts are sent via the main DX app, simplifying the experience.

### How do ignored repositories work?

Asterisks and organization names can be used to match multiple repositories. For example, `dx/*` will omit all repos in the `dx` organization. `*api` will omit all repos with a name ending in "api".
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